Dell Ultrasharp 2005FPW 20.1" Widescreen LCD

Reviews: Multimedia

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Anthony Fiti
Kurtis
Dell
Apr. 25, 2006

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Dell Tech Support Experience

Kurtis bought a Dell 2005FPW about a year ago and had an issue which led him to contact Dell's tech support. This is his experience:

Dell's tech support is something I've heard a lot of good things about, and a lot of bad things about. First of all, it's probably not news to anybody that Dell outsources their tech support - so when you call you're going to talk to somebody in India whose name you probably can't pronounce (and they'll ask you to call them something like Sam or Kate) and you may or may not be able to understand what they're saying. To be honest, I don't have a problem with Dell outsourcing their tech support - it lowers prices for the consumer, and I usually don't have a problem understanding the person on the other end, so it all works out. Anyways, I'll cut to the chase!

When I received my 2005FPW and got it all set up on my desk, I quickly noticed a line in the bottom right corner of the screen which I thought might be dead pixels. So I immediately dialed the tech support number. They walked me through the process of checking to see if I actually had dead pixels, and had me try to rub them out. Then, when I turned the monitor off, I noticed that it was actually a scratch on the screen and not defective pixels. I confirmed this by gently running my fingernail across it and I could feel a ridge in the screen. So I told the tech support guy, and he apologized for the inconvenience and had another monitor shipped to me immediately. I didn't even have to return the damaged one first, they let me hold on to it until I got the new one. When I received the replacement monitor, it was in perfect condition, and I couldn't be happier with the monitor. Well, I supposed it could transform into the 30" version, that would make me happier!

Any time I talk about Dell's tech support, it's always positive. I had a fantastic tech support experience, and I wouldn't hesitate to recommend Dell as a company to anybody. And in case you're wondering, no I did not use TheTechLounge as leverage to get better service. I was just a regular Dell customer.

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Page 6 of 7

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Page 1: Introduction & First Looks
Page 2: Taking a Closer Look
Page 3: Setup
Page 4: Testing - Display
Page 5: Testing - Features
Page 6: Dell Tech Support Experience
Page 7: Conclusion

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