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For the last decade, Jeffrey Kriv remained loyal to America Online, but when he signed up with another company for broadband service, the Chicagoan decided to part with his old Internet friend. He figured it made little sense to pay AOL $14.95 per month when the broadband company allowed him to log on 24 hours a day, seven days a week.
In March, Kriv called to cancel his AOL account, but an AOL customer service agent persuaded him to stay, he said, for the rock-bottom price of $4.95 per month, unlimited usage included. It seemed like a good deal until his April bill arrived--for $1,595.69. Kriv said that when he called to complain, he was told his $4.95 plan covered only the first three hours of service. After that, he was charged by the minute.
[Read Full Story at
Chicago Tribune]
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1 User Comment 1 - Posted by
Anxelmo
on November 17, 2006 - 8:22 pm I have almost exactly the same situation as Jeffrey Kriv, I was using AOL service for ten years, when I got broadband service with another company I get the BYOA (Bring your ouwn acces) service with AOL for $14.95 per month. Late on I decided to cancel AOL service because they over charged me a month; but they convinced me to stay for $4.95 per month with unlimited usage. This month they were trying took take $1035.27 out of my checking accout for last month services and the bill for current services was by $800.00. When I call to complain they told me the same explanation as Jeffrey Kriv that After the first three hours I was changed by the minute. They tried twice to collect the money from my account and the bank charged me $64,00 fee and I have to pay $30 to put a stop in that payment. I am going to dispute that charge and I would like to know what finally happened with Jeffrey Kriv adn AOL case. Anselmo Delacruz 11/17/2006 Add Comment To add a comment without being a member, you may omit the password field, but you must enter your name (or nickname) along with your comment. * Denotes required fields. |
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